Frequently Asked Questions

Yes. PrasatGuide operates under a licence issued by the Curaçao Gaming Authority, which oversees online gambling operators and requires compliance with fair‑play and anti‑money‑laundering standards.

The welcome offer is a 100 % match up to $200 with a 35× playthrough on the bonus amount only. You must complete the rollover within 30 days, and only bets with odds of 1.50 or higher count toward the requirement.

PrasatGuide accepts Visa, Mastercard, Skrill, Neteller, ecoPayz, direct bank transfer, and cryptocurrencies (BTC, ETH, USDT). E‑wallet deposits are instant; card deposits take a few minutes. Withdrawals to e‑wallets are processed within 24 hours, while card and bank transfers take 3‑5 business days.

You’ll need a clear copy of a government‑issued photo ID (passport, national ID or driver’s licence), a recent proof of address such as a utility bill or bank statement (dated within three months), and for some payment methods a copy of the card’s front and back or a screenshot of the e‑wallet account. Verification is normally finished within one business day.

If a match is postponed before kick‑off, bets are void and the stake is refunded unless the game is rescheduled and finished within 48 hours. For abandoned matches, markets that have a definitive result (e.g., a goal was scored) are settled accordingly, while undecided markets are voided.

Yes. In the ‘Responsible Gaming’ section you can set daily, weekly or monthly deposit limits, loss limits, take a time‑out (24 hours to 30 days) or self‑exclude for up to five years. All limits can be adjusted anytime, but reducing a limit takes effect immediately.